FAQ / Frequently Asked Questions.

Q: What is Ventora Enterprises?
A: Ventora Enterprises LLC (Registration Number: L25000269202) is a Florida-registered company operating under multiple DBAs to cover different business sectors:

  • Scensova (G25000078199) – E-commerce distribution of authentic products across beauty, wellness, lifestyle, and home categories.

  • Prockleen FL (G25000078211) – Professional commercial cleaning and mobile car wash services.

Q: Who can I contact for inquiries?
A: You can contact us via email at scentora@ventoraenterprises.com for general inquiries for e-commerce related questions.

Scensova (E-commerce) Questions

Q: Are the products sold on Scensova authentic?
A: Yes. Scensova collaborates with recognized global brands to ensure that all products are 100% authentic and meet the highest quality standards.

Q: How can I place an order?
A: Orders can be placed directly on our website by adding products to your cart and following the checkout process.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other authorized payment options.

Q: How long does it take to ship my order?
A: Orders are processed within 1–3 business days. You will receive a tracking number once your order ships.

Q: Can I return a product?
A: Returns are accepted within 14 days of delivery for eligible products, provided they are unused and in original packaging. Personalized items and perishables are non-returnable.

Q: How do I request a return or refund?
A: Contact scentora@ventoraenterprises.com with your order number and reason for return. We will provide instructions for returning the product.

Q: Do you offer bulk or wholesale purchases?
A: Not at the moment. Scensova does not offer bulk or wholesale purchases yet, but we plan to provide this service in the future.

Prockleen FL (Cleaning Services) Questions

Q: What services does Prockleen FL provide?
A: Prockleen FL specializes in:

  • Commercial cleaning for offices, retail spaces, and other businesses.
  • Mobile car wash and detailing services.

Q: Do you have insurance coverage for your cleaning services?
A: Yes, Prockleen FL is fully insured, giving our clients peace of mind and ensuring professional standards on every job.

Q: Do you offer subscription or recurring cleaning services?
A: Yes, we provide flexible subscription plans tailored to your needs, whether weekly, bi-weekly, or monthly.

Q: Which areas do you serve?
A: We proudly serve Fort Myers, Naples, Cape Coral, and surrounding areas.

Q: Are your cleaning services eco-friendly?
A: Yes, we use environmentally friendly cleaning products and methods whenever possible, ensuring safety for your family, employees, and the planet.

Q: How do I schedule a cleaning service?
A: You can schedule directly on our website by clicking “Request a Free Quote,” or contact us via email at scentora@ventoraenterprises.com. We’ll provide a personalized quote and schedule based on your availability.

Q: Do you offer one-time or specialized cleaning services?
A: Yes, Prockleen FL handles both one-time deep cleans and specialized services tailored to commercial spaces, offices, or vehicles.

Q: Are your teams trained and certified?
A: Absolutely. Our teams are trained according to industry standards and hold certifications from recognized organizations like OCHA.

Q: Is my personal information secure?
A: Yes. We implement encryption and strict security measures to protect your data. See our Privacy Policy for details.

Q: Can I update my personal information or unsubscribe from emails?
A: Yes. You can update your information in your account settings or contact contact@ventoraenterprises.com to unsubscribe from marketing communications.